Senior IT Manager - Marketplace Partnership

At Front Row, we partner with leading brands to accelerate their ecommerce growth. We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a global scale. We’re continually cultivating functional areas of expertise and retaining the highest caliber of talent — while sharing knowledge and data, creating efficiencies, and looking at every aspect of our client’s business from a 360 perspective. We work effectively to give every client the hands-on support, niche knowledge, and first-access they need to win in the world’s most competitive commerce markets and make each of our six capabilities the first to act on the next big things.

We live for the exchange of energy between brands and audiences, you should too, and we’ve made it our mission to expand every brand’s market share and heart share. Because we believe every transaction has the potential to be transformational.

We leverage data-driven insights from Catapult, our proprietary technology, and our deep understanding of marketplaces like Amazon, Walmart.com, TikTok Shop, to craft strategies unique to each brand we work with while protecting their pricing and channel strategies at every lifecycle stage and in any global market.

We’re building out our internal IT function and looking for an experienced IT Manager to lead and scale our technology infrastructure across our NYC headquarters, San Diego office, and globally distributed team.

Intro:

Our IT function is a critical backbone of the business — enabling teams to move fast, stay secure, and operate seamlessly across regions. This role is ideal for someone who enjoys building from the ground up, balancing strategy with hands-on execution, and partnering cross-functionally to support a high-growth environment.

Description:

IT Strategy & Operations

• Build and lead Front Row’s internal IT function, including policies, processes, and systems across all offices and remote teams

• Establish scalable IT practices that support a fast-growing, distributed organization

Infrastructure & Systems Management

• Manage endpoint lifecycle across a hybrid Mac and Windows environment

• Own identity and access management across Google Workspace and Azure AD, including SSO, MDM, and provisioning

• Oversee network infrastructure, including wireless and switching environments

Security & Compliance

• Develop and enforce IT security policies aligned with SOC 2 and broader compliance requirements

• Ensure endpoint security, patching, and access controls are consistently maintained

Vendor & Stakeholder Management

• Partner with Finance, Legal, and Operations on vendor contracts, licensing, and IT spend

• Evaluate and manage MSPs or co-managed IT partners for regional and global support

Support & Team Leadership

• Oversee onboarding and offboarding processes for a distributed workforce

• Manage and mentor Desktop Support resources and future IT hires

• Act as escalation point for complex technical issues and business-critical outages

Requirements:

Qualifications & Experience

• 5–8 years of IT experience, with at least 2 years in a lead or management role

• Experience supporting a high-growth, distributed environment (agency, startup, or multi-site organization preferred)

• Strong knowledge of Google Workspace administration, Azure AD, and MDM platforms

• Hands-on experience with network infrastructure and systems management

Preferred Qualifications

• Experience working in a PE-backed or rapidly scaling organization

• Familiarity with Aruba, Fortinet, or similar networking technologies

• Experience with compliance frameworks such as SOC 2 or ISO 27001

Key Skills & Attributes

• Strong communication skills with the ability to work cross-functionally

• Comfortable operating both strategically and hands-on

• Highly organized with the ability to manage multiple priorities across time zones

• Proactive problem solver with a focus on scalability and efficiency

Benefits:

• Health, dental, and vision

• PTO

• Summer Fridays

• Wellness and commuter benefits

• Work with a fun, consultative team of experts

• Location - headquartered in SoHo, New York City with offices in San Diego, Hamburg and Bratislava

Salary: $150,000 - $180,000