Senior Account Manager - DMS

About FRONT ROW Group:

At Front Row, we partner with leading brands to accelerate their ecommerce growth. We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a global scale. We’re continually cultivating functional areas of expertise and retaining the highest caliber of talent — while sharing knowledge and data, creating efficiencies, and looking at every aspect of our client’s business from a 360 perspective. We work effectively to give every client the hands-on support, niche knowledge, and first-access they need to win in the world’s most competitive commerce markets and make each of our six capabilities the first to act on the next big things.

We live for the exchange of energy between brands and audiences, you should too, and we’ve made it our mission to expand every brand’s market share and heart share. Because we believe every transaction has the potential to be transformational.

About the team this role lives within:

Based in NYC & San Diego, our brand, strategy, content creation, and digital marketing agency specializes in the beauty, health, and wellness industries. We deliver 360° marketing solutions,

from social and influencer marketing to paid media, email, creative development, and web design, all with a unified, data-driven approach.

With over $17M in revenue and a team of 80+, our clients include Tatcha, Medik8, Jergens, Raw Sugar, SkinMedica, Rimmel, Dr. Dennis Gross, and many more.

Job Description Overview:

We're seeking a Senior Account Manager to oversee the day-to-day success of a portfolio of integrated client accounts. This role serves as the primary point of contact for clients, ensuring work is strategically aligned, operationally sound, and executed at a high standard.

This role is ideal for someone who thrives at the intersection of client partnership, strategic thinking, and account management. You will collaborate with cross-functional teams across strategy, creative, production, media, and social to deliver exceptional client experiences while driving account success and identifying opportunities for growth.

The ideal candidate is proactive, highly organized, and comfortable balancing strategy with execution. You should be confident in managing client relationships, coordinating multiple workstreams, solving problems proactively, and ensuring projects move efficiently from kickoff through delivery.

Responsibilities:

• Act as the primary day-to-day client lead, building trusted relationships through proactive communication, strategic thinking, and exceptional service.

• Own the client experience by ensuring work is aligned to business objectives and delivered on time, on budget, and at a high standard.

• Lead client meetings and confidently guide conversations, providing strategic recommendations and actionable next steps.

• Translate client objectives into clear priorities and effectively lead cross-functional teams to deliver integrated marketing programs.

• Anticipate challenges, proactively identify solutions, and escalate risks when appropriate.

• Oversee account operations, including project workflows, scopes of work, budgets, fee reconciliations, and resource allocation.

• Identify opportunities to grow client partnerships through additional services, strategic recommendations, and scope expansion.

• Maintain a strong understanding of Front Row's capabilities and represent the agency as a trusted business partner.

• Foster a collaborative, high-performing team environment by mentoring, coaching, and empowering team members.

• Delegates work effectively while creating opportunities for team members to develop new skills and take ownership.

• Lead by example through strong communication, accountability, and a solutions-oriented mindset.

• Continuously seek opportunities to improve team processes, strengthen client partnerships, and contribute to the overall success of the agency.

Requirements:

• Bachelor's Degree or higher.

• 5–7 years of digital marketing or account services experience within an agency environment.

• Proven experience managing integrated client accounts and leading cross-functional teams.

• Strong understanding of digital marketing, social media, influencer marketing, creative development, and integrated campaign execution.

• Excellent written and verbal communication skills with confidence leading client presentations and meetings.

• Highly organized with exceptional project management and prioritization skills.

• Demonstrated ability to solve problems proactively and influence stakeholders across teams.

• Experience mentoring and developing junior team members.

• Ability to manage multiple workstreams in a fast-paced agency environment.

Benefits:

• Medical, Vision, and Dental Insurance Benefits

• Competitive PTO

• 401k

• Summer Fridays

• Hybrid working schedule (remote + in-office)

• ClassPass membership

• Client product discounts

• Paid Professional Development Opportunities

• A fast-paced, high energy & dog friendly office space in Downtown San Diego with snacks and coffee

• Company-Paid Parking at our Downtown San Diego Office

SALARY:

$100,000 - $105,000